There's nothing better than hearing someone scream at you "THIS IS WHY YOU'RE CLOSING!" because usually it is an incident by where the customer is trying to return/exchange something or access one of many services we used to provide, like public restrooms.
Here is my issue: if "THIS" (being bad customer service) is why we are going out of business, then why on earth are you expecting good customer service in the first place?
i'm just sayin'...
oh, and i'm also just sayin': you're in a bookstore, in theory you should be able to read--the signs, the notices, YOUR RECEIPT all of which say "ALL SALES FINAL. NO REFUNDS OR EXCHANGES" and yet...you still want to argue and feel justified in pulling the "THIS IS WHY" card.
yes, thankyou. thankyouverymuch. perhaps we should have gone with Ann's idea, which was to get a shirt that reads: "I'M the reason Borders is closing"